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| Customer Loyalty and Retention Strategies | |||||||||||||
Consistent customer service is critical to the success of any organisation. However, as human being, mistakes are bound to happen regardless of how good you are, things will go wrong. This programme is designed to convey the attitude and techniques that are essential to problem solving and ensure customer satisfaction. |
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| Learning Objectives: The participants will learn how to: | |||||||||||||
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| Who Should Attend | |||||||||||||
Managers and team leaders |
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| Course Duration 2 Days | |||||||||||||
