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| Customer Service Delivery: An Everyday Passion | |||||||||||||||||
This skill-building program is designed to change attitudes and behaviour which will translate to customer retention, build market share and improve the performance of the entire work force so that a culture of exceptional customer service delivery is developed. |
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| Learning Objectives: The participants will learn how to: | |||||||||||||||||
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| Who Should Attend | |||||||||||||||||
Frontline employees, customer service officers, technical and support personnel, account managers, credit personnel, - as well as managers who want customer service training in order to reinforce their skills and train their staff. |
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| Course Duration 2 Days | |||||||||||||||||
