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Leading Empowered Teams for Service Quality
Customer Service Delivery: An Everyday Passion
Customer Loyalty and Retention Strategies
   
  Five Star Service For Frontline Employees
 
The Frontline employees are the face of the hotel and they represent everything the guest perceives, as good, bad or indifferent. This programme is designed to assure understanding of the elements of quality quest service delivery, sharpen service skills for continual improvement and learn new ways to create a more guest-focused environment.
Learning Objective: The participants will learn how to:
 
• Gain a deeper understanding of what quality service is all about and what it takes to deliver quality service
• Develop a positive self esteem which translates to feeling good about themselves and enhance their job performance.
• Have a better understanding of effective positive communication which translates to serving the guest better
• Anticipate customer needs and expectations
  Course Duration 2 Days