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Leading Empowered Teams for Service Quality |
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This programme is designed to impact the skills necessary to lead employees. It is important for everyone in a leadership position to be a motivator and coach in order to improve performance of team members.
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Learning Objectives: The participants will learn how to: |
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Define an approach for meeting the intellectual and emotional needs of customers. |
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Define quality service job standards and communicate them to employees. |
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Provide useful and continual feedback to employees |
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Empower employees to meet and exceed the customer’s intellectual and emotional needs. |
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Create an atmosphere of teamwork and collaboration |
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Techniques for continuous quality improvement in service delivery and teamwork. |
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Who Should Attend |
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Executives, managers, leaders and supervisors that want to drive and nurture a service culture built around empowerment and teamwork. |
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Course Duration 2 Days |
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