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Leading Empowered Teams for Service Quality
Customer Service Delivery: An Everyday Passion
Customer Loyalty and Retention Strategies
   
  Persuasive Selling Skills
 
The business environment is facing tumultuous times. Organisation are relying on their sales teams to increase customer satisfaction and drive revenue. This program is designed to equip your staff with the vital, cutting edge skills they need to achieve your expected sales outcomes and improve your performance even in difficult times.
Learning Objectives: The participants will learn how to:
 
Identify the behaviors and skills of a successful sales professional
Identify elements of the sales framework
Understand prospecting basics and be able to conduct a sales call
Manage the customer relationship on an ongoing basis
  Who Should Attend
 
Sales Agents and their managers.
  Course Duration 2 Days