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Speed: The Art of Aligning Effectiveness and Creativity |
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To compete successfully in today’s challenging business climate—and survive in the long term—organizations need to create customer loyalty by providing remarkable and outstanding service. This programme is designed to develop creative mindset to produce quick and excellence service at all times. |
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Learning Objectives: The participants will learn how to: |
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Define creative ways to provide exceptional service. |
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Recognise internal and external barriers that inhibit the utilization of creativity in the workplace. |
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Work with colleagues to identify the Speed mindset needed for success. |
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Identity and strengthen organisational policies, procedures, and systems that support Speed |
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Modify or eliminate policies, procedures, and systems within the organisation that inhibit creativity and empowerment. |
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Who Should Attend |
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Customer service officers, support personnel, account managers, credit personnel —as well as managers who want customer service training in order to reinforce their skills and train their staff. |
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Course Duration 2 Days |
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