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Leading Empowered Teams for Service Quality
Customer Service Delivery: An Everyday Passion
Customer Loyalty and Retention Strategies
   
  The Art of Attaining Personal Effectiveness      
 
How you manage yourself at work defines your personal effectiveness, and it is a prerequisite to outstanding performance.
Learning Objectives: The participants will learn how to:
 
Analyse their current effectiveness in terms of time and priority management.
Identify appropriate situations and techniques for assertive communication.
Confidently deal with conflict situations and ‘difficult’ people.
Recognise the factors that contribute to building personal profile and impact.
Develop a personal action plan to enhance personal effectiveness at work.
  Who Should Attend
 
Everyone who wishes to develop fully his or her potential effectiveness and self confidence. This would be particularly helpful to those taking new roles and responsibilities or wishing to make changes in their working life
  Course Duration 2 Days