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Leading Empowered Teams for Service Quality
Customer Service Delivery: An Everyday Passion
Customer Loyalty and Retention Strategies
   
  The Essence of Caring: Patient Service Excellence
 
The Essence of Caring is designed to enable your employees to demonstrate a "caring" behavior and attitude which will ensure that your clients are receiving good care in a hospitable manner with individualized service.
The benefits of The Essence of Caring programme will:
 
• Enable employees to accomplish more with fewer resources while maintaining quality of work and client loyally.
• Reduce customer complaints and staff turnover.
• Lessen the risk of client litigation through enhanced staff interpersonal skills.
• Build patient loyalty and positive word of mouth advertising.
• Support continuous quality improvement initiatives.
• Create pride in routine performance.
• Encourage and support employee teamwork.
• Improve attitude, morale and communication skills.
• Reinforce your customer service philosophy.
• Empower staff to deal more effectively with patient problems.
  Who Should Attend
 
Medical Doctors, Clinical Psychologists, Nurses, Pharmacists, Public Health, Mental Health and Welfare Officers.
  Course Duration 2 Days