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The Service First Video Library |
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This 12 video series is a powerful video-based training system based on group interaction, that makes it easier than ever to train any number of employees –with no limit- in the art of exceptional customer service, with immediate results and without the need of a big budget or huge investments of time. |
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It is ideal for training new employees and excellent for self-study. Each title is designed so you can tailor training sessions to meet your needs.
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The Library series are available in DVD format and come with a leader guide, slides in PowerPoint presentation and reproducible participants guide in CD. |
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The titles are as following: |
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Your Key to Customer Success |
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Teamwork Development |
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Handling Complaints and Irate Customers |
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The Language of Positive Communication |
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Effective Questioning and Listening |
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Value Added Service |
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Exceeding Customer Expectations |
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Effective Telephone Technique |
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The Art of Satisfying Customers, |
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Service Recovery |
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Empowerment |
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Total Quality Service |
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